Seattle User Research Labs

The Seattle metropolitan area area has more than 3.5 million inhabitants, making it the 15th largest metro area in the country. The population of Seattle is estimated at 659,000.* The continuing growth of the region is a clear indication of its desirability. Seattleites are among the most educated people in the nation. With a median household income of more than $80,000, consumers in Seattle have money to spend.


Technology

Our six Seattle usability labs offer access to state-of-the-art technology and a comfortable environment for client teams to observe sessions. Labs are scheduled for client use exclusively and can be customized to suit a variety of needs. Sessions hosted at Insight Space can be streamed to authenticated observers anywhere in the world.

Labs

  • Lab 1-3, One-on-One, 14ft x 11ft

  • Lab 2, Studio Apartment, 16ft x11ft

  • Lab 5, VR Room, 14ft x 11ft

  • Lab 4-6, Focus Groups, 23ft x 16ft & 28ft x16ft

Observation Rooms Include

  • Multiple cameras with pan-tilt-zoom capabilities 

  • On-screen, mobile, product, living room, and kiosk capabilities 

  • Comfortable seating and lounge space 

  • Wireless internet connection 

  • Reception area with snacks and beverages 

  • Two large TVs 

  • One-way mirror 

Study Coordination

Studies held at our usability labs are a worry-free experience. Along with the use of a dedicated lab space and observation room, we will manage the recruiting, scheduling, and incentives for all participants. Client teams can arrive the day of testing ready to observe sessions in a comfortable environment equipped with beverage service and Wi-Fi for optimal productivity while away from the office. Insight Space can arrange for catered meal service for convenience. 

Service Include

  • Participant recruiting, scheduling, and incentives 

  • Catered client meals (upon request) 

  • Test day session coordination 


Usability Labs

More details of each lab below.

 
seattle-observation1.jpg

Usability Lab 1

The Multipurpose Lab

  • 14' x 11'

  • Designed for one-on-one, seats up to five

  • Tobii eye-tracking software

  • AV — front-facing participant webcams, wide-angle room view

Usability Lab 2

The Studio Apartment

  • 11' x 16'

  • Designed for one-on-one, seats up to five

  • Studio apartment with sink and couch

  • AV — front-facing participant webcams, wide-angle room view
     

seattle-observation3.jpg

Usability Lab 3

The Mac-based Lab

  • 14' x 11'

  • Designed for one-on-one, seats up to five

  • Mac hardware (the only Mac-based lab)

  • AV — front-facing participant webcams, wide-angle room view
     

Usability Lab 4

The Large Multipurpose Lab

  • 23' x 16'

  • Seats up to 14

  • AV — focus group arrangement, wide-angle room view
     

seattle-observation5.jpg

Usability Lab 5

The VR Lab

  • 14' x 11'

  • Designed for one-on-one, standing room only

  • AV — VR, Oculus, Vive, wide-angle room view

seattle-observation6.jpg

Usability Lab 6

The Focus Group / Mock Jury Lab

  • 28' x 16'

  • Seats 14 to 35

  • Focus group or mock jury setup

  • One-way mirrored glass viewing

  • AV — wide-angle room view


Observation Rooms

Observation rooms can be combined with any usability lab.

 

Observation Room 1

  • 11' x 16'

  • Seats eight to 10

  • AV — two 50-inch TVs, Chromecast

  • Coffee machine

  • Mini fridge

seattle-observation2.jpg

Observation Room 2

  • 11' x 26'

  • Seats 10 to 16

  • AV — two 50-inch TVs, Chromecast

  • Coffee machine

  • Mini fridge
     

Observation Room 3

  • 11' x 23'

  • Seats eight to 12

  • AV — two 50-inch TVs, Chromecast

  • Coffee machine

  • Mini fridge

seattle-observation4.jpg

Observation Room 4

  • 11' x 15'

  • Seats four to eight

  • AV — two 50-inch TVs, Chromecast

  • Coffee machine

  • Mini fridge
     

Observation Room 5

  • 11' x 18'

  • Seats four to eight

  • AV — two 50-inch TVs, Chromecast

  • Coffee machine

  • Mini fridge
     

Observation Room 6 + Lounge

  • 21' x 19' (observation room) and 13' x 19' (lounge)

  • Room seats up to 24 in three levels; lounge seats up to eight

  • AV — one 50-inch TV, Chromecast in lounge

  • Coffee machine

  • Mini fridge
     


Getting Here

 

Located in the heart of downtown, our Seattle facilities are only blocks away from premiere hotels, quality dining, and cultural events.

Explore/print our visitors guide.

Insight Space
1011 Western Ave, Suite #600
Seattle,WA 98104

206-726-5555

Parking:

Garage parking is available on the north side of Madison, between Western and Alaskan. Meter and street parking is also available on the surrounding blocks.

Driving Directions

From SEA International Airport:

Distance: 14 miles/ 22.53 kilometers north

Taxi charge (one way): $45.00 USD

Time by taxi: 20 minutes

From the North:

I-5 South to James Street exit

Take a quick right on Columbia (before James) and follow it down toWestern

Turn right on Western Ave.

Turn left on Madison (garage parking available on the right)

From the South:

I-5 North to Madison Street Exit

Turn left on Madison and follow it down to Western (garage parking available just past Western on the right)